FREQUENTLY ASKED QUESTIONS
Why Airzey over other filter brands?
Airzey filters are designed with special nanofiber technology that provides high efficiency in removing dust and other particulate matter but with very little restriction to the air flow. This ensures that your HVAC unit is always running efficiently while still filtering out small particles such as viruses. We also make it easy to order on a subscription that fits the unique filter sizing of your home.
Why are your filters MERV 13?
At Airzey, we believe that every person deserves the best air quality. A MERV 13 filter is the most efficient filter for use at homes. It is recommended by the CDC and the EPA. It’s also recommended by ASHRAE, the industry standards organization for HVAC engineers.
When will my order ship?
Your order will be shipped within 2 business days of receiving the order. All standard shipments will be via UPS Ground.
What is your return policy?
We are here to ensure your satisfaction! If you are unsatisfied with the products for any reason we will refund your purchase price, provided you request a refund within 30 days of your delivery. If you would like to file a return, please email to email@example.com
Can I Create a Custom Order?
Yes, that is the core of our offering. We allow our customers to create a custom bundle based on the total number and size of filters that their home requires. The custom bundle could also be setup as a subscription with custom delivery frequency. You can customize on the product page or in your profile page. If you have any questions, please email to firstname.lastname@example.org
How can I change my user profile settings or reset my password?
We can help you change the settings to your home profile. Email email@example.com and someone will assist you with those changes.